Thank you for shopping at Helainvest.com. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
We accept returns within 24Hrs from the time of purchase. To be eligible for a return, you must make a formal request via an email to info@helainvest.com along with the payment proof for references.
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
If you would like to exchange your item for a different package, please contact our customer support team within 24 hrs of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Certain items are non-returnable and non-refundable. These include:
In the unfortunate event that your listing is erroneous, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and availability.
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Refunds and exchanges will be processed within 7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
9am - 6pm on weekdays
8am - 5pm on weekends and mercantile holidays
138K, Sadhaham Mawatha, Kanduboda
0776097758, 0756097718, 0756097728
Info@helainvest.com